PDPA compliance
Effective Date: 9 Sep 2025
Website: https://golux.com.my
Company Name: GoLux Malaysia (operated by New Era Holidays Sdn. Bhd.
GoLux Malaysia (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA Malaysia). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Website and services.
1. Information We Collect
We may collect the following categories of personal data when you interact with us:
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Personal Identification: Name, NRIC/passport number, gender, nationality, date of birth.
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Contact Information: Phone number, email address, home/office address.
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Booking Details: Travel itinerary, pickup/drop-off locations, dates, times, and special requests.
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Payment Information: Billing details, bank transfer details, credit/debit card information (processed via secure third-party payment gateways).
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Website Data: IP address, browser type, device information, cookies, and usage patterns.
2. How We Use Your Information
Your personal data may be used for the following purposes:
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Service Delivery – To process bookings, provide chauffeur services, and fulfill customer requests.
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Communication – To respond to inquiries, send booking confirmations, reminders, and updates.
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Payment Processing – To handle transactions securely.
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Marketing & Promotions – To send promotional materials, special offers, and newsletters (with your consent).
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Legal & Compliance – To comply with legal obligations, regulations, or law enforcement requests.
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Service Improvements – To enhance Website functionality, improve customer experience, and perform analytics.
3. Disclosure of Personal Data
We will not sell or rent your personal data. However, your data may be shared with:
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Chauffeurs & Operational Staff – For service fulfillment.
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Payment Gateways – To process transactions securely.
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Third-Party Service Providers – For IT support, website hosting, marketing, or customer service.
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Legal Authorities – If required by law, regulation, or court order.
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. Payment information is processed via encrypted, PCI-DSS-compliant channels.
5. Cookies & Tracking
Our Website may use cookies and similar tracking technologies to:
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Enhance user experience.
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Remember your preferences.
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Analyze website traffic and performance.
You may disable cookies in your browser settings, but some website features may not function properly.
6. Data Retention
We retain personal data only as long as necessary to fulfill service obligations, legal requirements, or until you request deletion.
7. Your Rights (Under PDPA Malaysia)
You have the right to:
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Access – Request a copy of your personal data held by us.
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Correction – Request corrections to inaccurate or incomplete data.
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Withdrawal of Consent – Opt-out from marketing communications or revoke consent to data processing.
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Deletion – Request deletion of your personal data (subject to legal or contractual obligations).
Requests may be made via our contact details below.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our Website with a new “Effective Date.” Continued use of our Website constitutes acceptance of these changes.
11. Contact Information
For inquiries, requests, or complaints regarding your personal data, please contact:
GoLux Malaysia
Website: https://golux.com.my
Email: [email protected]
Phone/WhatsApp: 6017-211-3669
Address: 1A, Jalan Cahaya 14, Taman Cahaya, 68000 Ampang, Selangor, Malaysia